Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

All items must be returned unused and in their original condition, from the original delivery country.

Please note that we do not accept returns or exchanges of any special order, Limited Edition, personalized or preorder items.

To start a return, you can contact us at sales@ezeiajewelry.com , If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not (it will not be approved in case of verification of any usage). If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.